ATTENDANCE

To undertake any course at Quickstart, you must be able to at least ride a bicycle to show that you have good balance. If you are unable to ride a bicycle and have poor balance, please do not book as we will not be able to train you for safety reasons. You must also be able to speak and understand English in order to be able to understand the fundamental safety requirements. Please ensure you are at least 10 minutes early, otherwise you will have to rebook at full price. No refund will be offered for our courses as you must be present for and complete each element before you can progress onto the next. If you do not complete your course for any reason, upon return you will be required to sit the whole course again. If you do not successfully complete your CBT, any subsequent training will be charged at a fee £100 if booked on the day of the original course, otherwise the full price will occur. You must also inform Quickstart of any learning difficulties, medical conditions, co-ordination problems or if you are taking medication, which could affect your learning or ability to ride

DOCUMENTATION

On the day of any training courses, you must produce your valid driving licence. On the day of any test please bring your driving licence and any original documents such as Theory Certificate and CBT Certificate. No alternative forms of licence or ID are acceptable. It is your responsibility to bring these documents to all training sessions that you attend. In failing to do so, training and/or tests will be terminated and fees for that day will be forfeited. No refund will be available.

CLOTHING

We work in accordance with the DVSA’s guidelines for motorcycle clothing.

If you are borrowing a Quickstart helmet, you must wear your own full head and face balaclava underneath - you will not be able to use our helmets without one. With all courses, you will be expected to wear hard wearing boots or your own motorcycle boots that support and protect your feet and ankles. Steel toe-cap boots, Chelsea boots, canvas or sportswear boots/shoes are not permitted. You must wear jeans as a minimum for leg protection. We no longer provide gloves for hygiene reasons, so BRING YOUR OWN GENUINE ROAD MOTORCYCLE GLOVES ONLY for protection, other gloves such as builder’s work gloves, mountain bike gloves, off-road gloves, fingerless gloves, gardening gloves, fashion gloves etc, ARE NOT PERMITTED. Your course can be stopped and you will be charged full price to take it again if you don’t wear suitable footwear, trousers gloves or Jackets. We also reserve the right not to take you to test and you will lose your fees should you not be safely attired. This may sound unreasonable, however, there will be no point going to the test center as the DVSA will not test you.

Any damage caused to the clothing or helmet loaned to you during training will result in a charge being made against you depending on the circumstances leading to the damage.

CANCELLATIONS & REFUNDS

Please be advised, we do not accept voicemail or text messages as notification of cancellations. If you do not attend for any reason, the entire course fee will be taken and you will have to pay again at full price.

If you postpone within 2 days of a CBT booking, you will lose your entire course fee; for DAS, you will lose test fees if booked, plus the entire cost of the course. If you are required for further training for a CBT and are required to come back before issuing a certificate, the cost will be £100 but must be redone with a month. If you have already started your course and wish to cancel, no refund will be given. This also applies to test cancelled by the DVSA. If your test is cancelled by the DVSA for any reason, you will either be automatically assigned another test date by the DVSA or refunded your test fee only, then we will rebook as soon as it is possible to do so – we are unable to offer any refunds.

All cancellations and rescheduling will need to be providing enough notice:

• Cancelling any course with at least 2 days notice will take into account a £25 admin fee

• Rescheduling any course with at least 2 days notice will take into account a £25 admin fee

• Cancelling or rescheduling any course booked within 2 days prior to the course’s start date will result in the total loss of fees paid.

ALL DISCOUNTED COURSES, RESCHEDULED COURSES AND SPECIAL OFFERS ARE NON-CHANGEABLE AND NON-REFUNDABLE.

HIGHWAY CODE

All students are expected to have a good knowledge of the Highway Code before embarking on any course or other training with us. No course is designed to teach you the Highway Code. There will be questions and interactions that will test your knowledge of the Highway Code. A lack of knowledge or understanding of the Highway Code may result in a student not being able to complete their CBT or other training. In these circumstances, no refund will be made. You do not need to be an expert, but you must have a good understanding of the rules of the road.

COURSE PREPARATION

When booking onto any of the courses, students must be ready for their training. You must be in a fit state mentally and physically to undertake the training. Attending the course after finishing a night-duty shift will not render you capable of concentrating sufficiently to ensure your safety and progress. Attending your course following a heavy drinking session the night before, using recreational drugs or prescription medication that clearly states ‘do not operate machinery’, will render you unfit for training. Should you attend a course when unfit as described above, or you are suspected of being, we reserve the right to remove you from the course. There will be no refund and the course fee will be lost.

Licence Courses are designed to raise your bike handling and road craft skills to a higher level that will enable you to pass your A1, A2 or Cat A licence tests. Students will be trained to ride a variety of bikes to prepare them for necessary test. These are intensive courses and demand energy and concentration from you throughout the course. We accept no liability for a pass or a fail in the event that training bikes are changed during training or test situations.

INSURANCE

CBT is covered by third-party insurance only. If you damage the bike you will have to pay for its repair. If the insurance company deems that the motorcycle is damaged beyond repair, you will be liable for the first £2,000 of repair costs. If a third party is injured or their property is damaged, the circumstances of the cause of that injury or damage will need to be considered in making a decision as regards your liability and accountability. In these circumstances, our insurance company will (in consort with the third party) make a decision as regards to culpability. Should you be found to be at fault due to negligence, we reserve the right to require you to be liable for all associated costs. In the unlikely event of an accident, or loss or damage to your personal effects onsite or off-site, you acknowledge that Quickstart will not be liable for an direct or indirect loss, damage or injury arising from or in connection with the service. You agreed to waive all or any claims against Quickstart in this respect and acknowledge that you are accountable and responsible for all costs. When out on the road, you are responsible and accountable for your actions and compliance with the Road Traffic Act 1991.

Prior to going on the road, all CBT students will be asked to sign a disclaimer. You must confirm you are satisfied with the training you have received and as a result feel competent to continue with further training on the public highway. You must confirm that you are able to further your training on the Public Highway in current weather conditions and that the bike that you are riding is suitable for you. In adherence to the Motorcycle Training Industry Insurance policy, failure to sign this declaration will result in the course being unable to continue and no refund will be offered.

BREAKDOWNS

In the event of a Quickstart bike breaking down during a course, the bike may be changed if one is available, or we will reschedule the course for the student as soon as possible in order to help the student complete the course. No fees will be lost or incurred.

TRAINING BIKE

When using a training bike from us, you will be required to:

• Ensure the bike’s safety and security.

• Be responsible and accountable for the first £2,000 of any loss or damage. (see CBT Insurance)

• Be accountable and responsible for your compliance with the Road Traffic Act 1991, Highway Code and local byelaws. Any fines or penalties incurred will remain yours.

OUR COMMITMENT

Quickstart's commitment to you is that we will provide you with quality bikes and professional training on our well designed courses. Quickstart asks and expects you to have full concentration and partake in the course/training. 

If we can accommodate any changes to your schedule, we will naturally do so, although changes to your booking are not guaranteed. If you cannot attend because you have not secured the time, there is no guarantee that we can change your booking without a loss of fees. In these circumstances, there will be no refund and any re-booking of the course, and tests will be at an additional cost to you.

CONSIDERATION, POLITENESS & COURTESY

Quickstart simply asks that everyone be treated with courtesy, consideration and politeness. This includes the instructors and students on the day, the DVSA test centre staff where you may go if undertaking one of the motorcycle licence tests, plus staff and students from other motorcycle schools who we may interact with.

We reserves the right to cease training with any student that falls short of this basic standard. Should this happen, there will be no refund of any monies paid.