Data Protection & Privacy Policy 

Quickstart Motorcycle Training Ltd respects your privacy and is committed to protecting your personal information.

What information we collect

• Contact details (name, phone number, email).

• Driving licence details and other documents needed for training.

• Medical information if relevant to your ability to ride.

• Video/audio from instructor body-worn cameras during training.

Why we collect it

• To book and manage your training.

• To ensure your safety and meet DVSA requirements.

• To respond to complaints, incidents, or disputes.

• To comply with insurance and legal obligations.

How we store your data

• Securely, with access only by authorised staff.

• Bodycam footage is stored for up to 90 days unless needed for a complaint, insurance, or legal matter.

• Other records are kept only for as long as needed to meet legal or business requirements.

Sharing information

We may share data with:

• DVSA (Driver and Vehicle Standards Agency).

• Insurance companies if there is an incident.

• Police or legal authorities where required by law.

Your rights

You can:

• Ask to see what data we hold about you.

• Request corrections.

• Request deletion, where legally possible.

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Complaints & Appeals Policy

Quickstart Motorcycle Training Ltd aims to give all our students a professional and positive training experience. If you are unhappy with any part of your training, we want to know so we can put things right.

Complaints

If you wish to make a complaint:

1. Speak to your instructor during your course if you can – most issues can be sorted straight away.

2. If that doesn’t resolve the problem, please contact our office in writing within 7 days of your course:

   • 📧 Email: quickstartmctltd@gmail.com

We will:

• Acknowledge your complaint within 5 working days.

• Review the issue fairly (including checking instructor notes and, where relevant, bodycam footage).

• Provide you with a written response within 14 working days where possible.

Appeals

If you feel you were treated unfairly in the outcome of your training:

1. Please submit your appeal in writing within 7 days of your course.

2. A manager not directly involved in your training will review the decision.

3. You will be given a written outcome. The decision of management is final.

Our Commitment

We take all complaints and appeals seriously and will treat you fairly and with respect throughout the process.